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Pojk FAQ — Frequently Asked Questions

From registration and payments to bonuses and betting rules — find answers to all your questions in one place. Search below or browse by category.

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About pojk

Why Choose pojk

Pojk is easy to use, secure, and built specifically for bettors in Bangladesh.

Fully Secure

256-bit SSL encryption and a licensed platform. Your data and funds are always protected at pojk.

Instant Payments

Deposits and withdrawals via bKash, Nagad, and Rocket are usually completed within 15 minutes. No hidden charges.

Exciting Bonuses

From welcome bonuses to weekly cashback — pojk's promotions section always has fresh offers available.

Live Betting

Bet live on cricket, football, and 20+ other sports. Real-time odds and score updates, all in one place.

Mobile App

The pojk app is available on both Android and iOS, offering a fast betting experience with biometric login and push notifications.

24/7 Support

Our support team is available around the clock to help with any issue. Reach us by email or live chat.

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Account & Registration

To open an account on pojk, you need an active mobile number or email address and must be at least 18 years old. Registration takes just 3 minutes — enter your name, mobile number or email, and password, then verify with an OTP to activate your account. You can complete identity verification (KYC) later to unlock full account benefits.

No. Under pojk policy, only one account is permitted per mobile number or email address. Creating multiple accounts may result in all accounts being suspended and balances forfeited. Enjoy all the benefits with a single account.

To complete KYC (Know Your Customer) verification, upload a photo of your National ID or passport along with a selfie. Approval typically takes within 24 hours. Without KYC, large withdrawals may be restricted. It also helps keep your account secure.

Login page Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP and set your new password. The whole process takes less than 5 minutes.

Yes, you can close your account at any time. Go to the Settings menu and select "Close Account", or email our support team. Make sure to withdraw your balance before closing. As part of responsible gaming, you can also take a temporary break.
Deposits & Withdrawals

The following deposit methods are available on pojk:
  • BKash (Personal & Merchant)
  • Nagad
  • Rocket
  • Bank Transfer (DBBL, BRAC, Dutch-Bangla)
  • Cryptocurrency (USDT)
The minimum deposit is just 200 BDT. With most methods, your balance is credited instantly.

Withdrawals via bKash, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Large withdrawal amounts may be delayed if KYC verification is incomplete. Withdrawal requests made between 12:00 AM and 6:00 AM are processed in the morning.

The minimum withdrawal is 500 BDT. The maximum limit is determined by your account level and KYC status. Standard accounts can withdraw up to 50,000 BDT per day. Verified accounts have a significantly higher limit. pojk charges no fees on withdrawals.

Wait 5–10 minutes first, as network delays can sometimes cause a lag. If the funds still haven't arrived, email our support team with your transaction ID and a payment screenshot: support@pojk.best. Issues are typically resolved within 2–4 hours.
Bonuses & Promotions

New members at pojk get a 100% bonus on their first deposit. That means if you deposit 1,000 BDT, you'll receive an additional 1,000 BDT as a bonus. To claim the bonus, Registration complete your first deposit and enter a promo code if applicable. Bonus turnover terms apply.

Bonus wagering requirements are typically 10–20x the bonus amount. For example, a 1,000 BDT bonus with a 15x requirement means you need to place 15,000 BDT in bets before withdrawing. Each bonus has its own specific terms on the Promotions page Details are provided.

Share your referral link with friends. When a friend registers through your link and makes their first deposit, you'll earn a referral bonus. The bonus amount depends on your friend's deposit. You can find your referral link in the "Refer & Earn" section of your dashboard.

Log in and go to the "Redeem Voucher" option on your dashboard, or Voucher Page Visit the page, enter the code, and the bonus will be credited to your account automatically. Each voucher can only be used once and must be redeemed before it expires.
Betting & Games

pojk offers betting on 20+ sports. The most popular include:
  • Cricket (including IPL, BPL, and T20 World Cup)
  • Football (Premier League, La Liga, Champions League)
  • Tennis, Badminton, Basketball
  • Kabaddi, Hockey
  • E-Sports (CS:GO, Dota 2)
Place bets during live matches with real-time odds.

Confirmed bets generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to secure a partial or full return while a bet is still in play. If the Cash Out option is available, you'll find it in the "My Bets" section.

The minimum bet is just 50 BDT, making it ideal for newcomers. Maximum bet limits vary by event and market. High-profile matches tend to have higher limits. Your limits may also vary depending on your account history and verification level.

If a match is cancelled or postponed, all bets on that match are voided and the full stake is returned to your account. For single bets, the entire amount is refunded. For accumulator bets involving multiple events, any cancelled event is treated as a "Draw" and the remaining odds are calculated accordingly.
Security & Privacy

Yes. pojk uses 256-bit SSL encryption to keep all your data secure. Your personal information is never sold to third parties. For more details, Privacy Policy Read it. If you notice any suspicious activity, report it to support immediately.

Go to Account Settings → Security → and enable "Two-Step Verification." You can set up 2FA using mobile OTP or Google Authenticator. Once active, you'll need both your password and a one-time code each time you log in. This significantly improves the security of your account.

Change your password immediately and log out of all devices (Settings → "Log Out of All Devices"). Then support@pojk.bestprovide details to our team. Our security team will investigate promptly and, if necessary, temporarily suspend the account.
Mobile App

pojk App directly Download Page Android users can download and install the APK file directly. iOS users will find the App Store link on the same page. If it's not available on Google Play, download it straight from our site — it's completely safe.

To install the APK on Android, you'll need to enable "Install from unknown sources." Go to Settings → Security → Unknown Sources and turn it on, then run the APK installer again. If you're still having trouble, check your phone's storage — you'll need at least 100 MB free. Contact support if the issue persists.

Yes, the pojk app includes all the features available on the website — live betting, casino, deposits, withdrawals, bonuses, and more. The app also offers extra benefits like push notifications, biometric login, and faster loading. For the best mobile experience, the app is the way to go.
Support & Contact

You can reach pojk support through the following channels:
  • Email: support@pojk.best
  • Live Chat: Bottom-right corner of the website or app
  • Support Ticket: from your dashboard,
The support team is available 24 hours a day, 7 days a week. Live chat responses typically come within 5 minutes.

General complaints are typically resolved within 24–48 hours. More complex issues such as payment disputes or account problems may take 3–5 business days. Providing relevant screenshots and a transaction ID when submitting a complaint helps speed up the process. A tracking number is issued for every complaint submitted.

pojk believes in responsible betting. You can set your own daily or weekly deposit limits, take a temporary break from your account (cooling-off period), or self-exclude if needed. For more details, Responsible Gaming Page Please note. No one under 18 is permitted to use pojk.

More About pojk FAQ

Pojk is one of Bangladesh's most trusted online betting platforms, with hundreds of thousands of active members enjoying cricket, football, and a wide range of sports betting every day. This FAQ section has been designed with both new and existing members in mind — so you can find answers to any question quickly and easily.

Signing up on pojk is quick and easy. Create an account in just a few minutes, claim a 100% welcome bonus on your first deposit, and start betting right away. pojk's payment system is connected to all major mobile banking services in Bangladesh, making deposits and withdrawals fast and hassle-free.

Pojk's betting platform offers pre-match and live betting, casino games, slots, and virtual sports. Live betting features real-time odds that shift as the match unfolds — making it especially exciting for experienced bettors. For newcomers, pojk's Betting Tips Page for useful guidance.

Our support team is available 24/7. Reach us via live chat or email for any issue. pojk believes betting should be entertaining and responsible — which is why we're always working to keep our members informed. If you have a question that isn't covered in this FAQ, feel free to contact us directly.

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Direct Contact

If you can't find your answer in the FAQ, reach out to our support team directly.

support@pojk.best

Average response time: 15 minutes

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New members get a 100% bonus on their first deposit.

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Need Help?

Get in Touch

If you can't find your answer in the FAQ, reach out to us through any of the channels below.

Live Chat

Contact us via live chat for instant support. Average response time is just 5 minutes.

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Email Support

For detailed issues, send us an email. You can typically expect a response within 15–30 minutes.

Email Us

Support Ticket

Log in and open a ticket from your dashboard. Every complaint can be tracked.

Open a Ticket

Get Started on pojk Today

Got your answers? Register now and kick off your betting journey with a 100% welcome bonus. Or download the app to bet from anywhere.

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