Responsible Gaming

Responsible Gaming — a mindful and safe betting experience at pojk

Pojk believes betting should be fun, not stressful. We are committed to the wellbeing and financial safety of every user.

18+ Minimum Age Requirement
24/7 Support Services
5 Protection Tools
100% Voluntary Controls

How we support you

Pojk is more than just a betting platform — we're always here to support your responsible gaming journey.

Personal Betting Limit

Set your own daily, weekly, or monthly betting limits. Once in place, pojk will strictly enforce them.

Temporary Break

Need a short break? Set a cooling-off period anywhere from 24 hours to 6 weeks — with just one click.

Self-Exclusion

If you want to step away from betting for a longer period, use the self-exclusion process. Options range from 6 months to a permanent ban.

Session Time Limit

Decide in advance how long you want to play. Once your time is up, pojk will automatically send you a reminder.

Loss Limit

Once your losses reach a set amount, betting for that day stops automatically. A simple way to keep your finances in check.

Professional Support

Concerned about your betting? Our support team is always ready to help. We can also point you toward professional guidance whenever you need it.

What is Responsible Gaming and why does it matter?

Responsible gaming means treating betting as entertainment — not as a source of income or a way to solve financial problems. pojk wants you to enjoy betting, but never at the expense of your family, career, or mental health.

As online betting continues to grow rapidly in Bangladesh, many people find themselves betting more than they intended without realizing it. pojk takes this seriously. We believe that with the right information and tools, anyone can enjoy betting responsibly.

Our promise to every user — if you ever feel like betting is getting out of hand, pojk will be the first to support you. From setting limits to self-exclusion, we've made every protective tool easy to access.

Keep in mind: Betting is never a reliable source of income. The odds of winning and losing on any given bet are not equal, and in the long run the house — whether a casino or sportsbook — always has the edge.

Recognising the warning signs

Problematic gambling or betting isn't always obvious right away — it often starts with small, gradual changes. Watch out for the following signs in yourself or someone you know:

  • Repeatedly betting to chase losses
  • Continuously increasing the amount wagered
  • Failing to cut down or stop betting despite trying
  • Betting causing strain in relationships with family or friends
  • Lying or being secretive about betting habits
  • Borrowing money or depleting savings to fund betting
  • Neglecting work, studies, or everyday responsibilities
  • Feeling restless or irritable when you're unable to bet

If you notice one or more of these signs in yourself, contact our support team immediately or enable self-exclusion on your account.

pojk's Protection Tools

Pojk gives you several effective tools to manage your own betting. They're all easily accessible from your account settings:

Tools Description Duration
Deposit Limit Set a maximum deposit amount for a given period of time Daily / Weekly / Monthly
Loss Limit Betting stops automatically once you hit a set loss amount Daily / Weekly / Monthly
Session Limit Maximum time you can stay logged in to your account in one sitting Per session
Cooling-Off Period Take a temporary break from betting 24 hours – 6 weeks
Self-Exclusion Disable your account for an extended period or permanently 6 months – Permanent

All limits take effect immediately. Once a limit is lowered or exclusion is activated, it cannot be reversed before the set period ends — this is intentional by design.

How to activate self-exclusion

The self-exclusion process is simple and completely confidential. Just follow the steps below:

1

Log in to your account

Log in to your account on the pojk app or website.

2

Go to Account Settings

Click the profile icon at the top right and look for the "Responsible Gaming" option.

3

Select Self-Exclusion

Select the "Self-Exclusion" option and choose your preferred duration.

4

Confirm

Confirm your decision. It takes effect immediately and cannot be changed before the selected period ends.

5

You'll receive an email confirmation

A confirmation message will be sent to your registered email address.

Alternative method: If you're unable to activate self-exclusion directly, email us at support@pojk.best. We will deactivate your account within 24 hours.

Protecting Minors

Pojk strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and identity documents are checked as part of the KYC process.

If you are the guardian of a minor, you can take the following steps:

  • Enable parental controls on your device.
  • Use software to block betting sites on your browser.
  • Keep your login credentials secure.
  • If you have any concerns, contact us directly at support@pojk.best.

If we find that a minor has created an account, it will be closed immediately and all associated transactions will be voided.

Tips for Healthy Betting Habits

Follow these simple but effective guidelines to build responsible gaming habits:

  • Only bet money you can afford to lose without it affecting your daily life.
  • Set a budget before you start betting and stick to it.
  • Avoid placing bets when you're stressed, upset, or under the influence of alcohol.
  • Think of betting as entertainment — something to enjoy with family or friends.
  • At the end of each session, keep track of how much you spent and how much you won.
  • Take regular breaks and make time for other activities and hobbies.
  • Avoid the urge to place more bets to recover money you've lost.

FAQs

Yes. Any balance remaining in your account at the time of self-exclusion will be returned through the withdrawal process. Bonus balances are generally forfeited.

Reducing a limit takes effect immediately, but requests to increase a limit take 7 days to process. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.

A cooling-off period is temporary (up to 6 weeks) and your account reactivates automatically once it ends. Self-exclusion is long-term (minimum 6 months) and requires a formal request to reactivate even after the period expires.

Talk to them openly without passing judgment first. You cannot contact pojk on their behalf, but you can encourage them to reach out to support@pojk.best. Professional counselling services are also worth considering.

Yes, transaction records may be retained for up to 7 years for legal compliance purposes. For more details, please refer to our Privacy Policy View page.

Play responsibly and enjoy every moment

Betting at pojk is about more than winning or losing — it's a safe and trustworthy experience. Join today and make use of our responsible gaming features.

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