Pojk Privacy Policy — Your Information Is Completely Safe With Us

1 Introduction

Pojk (https://pojk.best) is a trusted online betting platform in Bangladesh. We place the highest importance on the privacy of all our users. This Privacy Policy ("Policy") explains what personal information pojk collects, why it is collected, and how it is kept secure.

This policy applies to the pojk website, mobile app, and all our digital services. We reserve the right to update this policy at any time. For significant changes, notice will be provided via email or on the platform.

For any privacy-related questions or concerns, reach us at support@pojk.best. Our dedicated privacy team is here to help.

2 What Information We Collect

Pojk may collect the following types of information for various purposes:

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data goes against pojk's policy.

3 How Your Information Is Used

Pojk uses the information it collects for the following purposes:

• Account management: To enable registration, login, and account security.
• Payment Processing: To ensure deposits and withdrawals are processed smoothly.
• KYC Verification: To verify your identity for legal compliance and fraud prevention.
• Service improvement: To analyse your usage patterns and enhance your betting experience.
• Customer support: To address your questions, complaints, or issues.
• Promotional communications: To send you offers, bonuses, and updates with your consent.
• Legal Obligation: To meet regulatory requirements and comply with legal obligations.

4 Data Sharing & Third Parties

Pojk does not share your personal information with third parties as a matter of policy. However, limited data may be shared in the specific circumstances outlined below:

• Payment processors: Only the information necessary to process transactions is shared with mobile banking providers such as bKash, Nagad, and Rocket.
• Technology Partners: Hosting, cloud storage, or cybersecurity service providers that work on behalf of pojk and are contractually bound to uphold the same privacy standards.
• Legal Requirements: To comply with court orders, government directives, or anti-money laundering laws.
• Fraud Prevention: To prevent fraudulent activity across multiple platforms, minimal information may be verified against industry-standard databases.

Pojk has written agreements with all third parties it shares data with. They are not permitted to use your information for any purpose beyond what is outlined in those agreements.

5 Data Retention & Period

Pojk does not retain your data longer than necessary. Our data retention policy is outlined below:

• Active account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, certain data may be retained for up to 5 years for legal purposes.
• Transaction Records: Financial records are retained for up to 7 years.
• Customer support conversations: May be retained for up to 2 years after the issue is resolved.
• Failed Registration Data: Deleted within 30 days.

Once the designated retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.

6 Cookie Policy

Pojk uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: Essential for login sessions and security. Disabling these will prevent the platform from functioning properly.
• Preference cookies: Used to remember your language, theme, and other preferences.
• Analytics cookies: Used to understand which pages users visit — fully anonymised data.
• Marketing cookies: With your consent only — used to show you relevant offers.

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling certain cookies may affect the functionality of some platform features.

7 Your Rights

Pojk believes every user should have full control over their own data. You have the following rights:

• Right to Access: You can request to see what information pojk holds about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request the deletion of your data under certain conditions.
• Right to restrict processing: You may request that your data not be used for specific purposes.
• Data Portability: You may request a copy of your data in a structured, readable format.
• Right to Opt-Out: You can opt out of marketing communications at any time.

To exercise these rights, email us at support@pojk.best. We will endeavor to respond within 30 days.

8 Security Measures

Pojk uses industry-standard technology to protect your data. Our security measures include:

• For all data transfers 256-bit SSL/TLS encryption.
• For data stored on servers AES-256 encryption.
• Account security Two-Factor Authentication (2FA) alternative.
• To detect unusual login attempts or suspicious activity Real-time monitoring.
• Regular Cybersecurity Audit and penetration testing.
• Dedicated Firewall and DDoS protection.

That said, no digital system is 100% secure. In the event of a data breach, we will promptly notify affected users and take all necessary steps.

9 Protection of Minors

Pojk strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any information from minors.

If we discover that a minor's data has been collected inadvertently, the account will be suspended immediately and all associated data will be deleted.

If you believe a minor is using our platform, please contact us at support@pojk.best.

10 Policy changes

Pojk may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you as follows:

• Minor changes: The "Last Updated" date at the top of the page will be changed.
• Important Changes: A notification will be sent to your registered email, and a banner notice will be displayed on the platform.
• Material Changes: Your consent will be obtained before any changes take effect.

Continuing to use pojk after any changes have taken effect means you accept the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us directly:

• Email: support@pojk.best
• Live chat: Use the chat button at the bottom right of the platform.
• Support hours: 7 days a week, 24 hours a day.

For data protection requests, we aim to respond within 30 business days. Complex cases may take a little longer, but we'll keep you updated on the progress.

For answers to common questions, visit our FAQ Page View.